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NYC Health Dept Establishes Zika Call Center for Health Care Providers to Request Virus Testing

mosquitoThe City’s Health Department has  announced a new call center dedicated to receiving and handling requests for Zika virus testing from health care providers. Starting today, health care providers must call the NYC Provider Access Line (PAL) at 1-866-692-3641 to request Zika virus testing for NYC residents. The new process for submitting Zika virus specimens for testing to the Department’s Public Health Laboratory (PHL) will assure that the appropriate tests are ordered and that specimens are correctly collected, labeled, processed, packaged, and transported.
“We are happy to announce a call center where health care providers can receive assistance about testing criteria, specimen collection and submission for Zika virus testing,” said Health Commissioner Dr. Mary T. Bassett. “Since the W.H.O. first raised concern about the Zika virus outbreaks in Latin America, the Health Department has been at the forefront of Zika virus preparedness. The agency has kept abreast of new developments and we have improved our testing procedures and guidance to health care providers as we learn new information. This call center will streamline the testing process to allow providers a faster turnaround in getting the information they need to care for patients.”
The Health Department will assist providers calling the line with ordering the appropriate tests, completing required forms, and arranging transport of specimens to PHL. Health Department representatives will provide guidance to providers and ensure that testing criteria are met. If criteria are met, the Health Department representative will collect information required to order the appropriate testing and will complete the required laboratory submission forms. The representative will also advise providers on the types of specimens to collect.
After the order has been processed, providers will receive a copy of the completed laboratory submission form for their patient and instructions for specimen collection and handling within approximately 15 minutes after the call has been completed. This will allow providers to verify that all of the information on the laboratory submission form is accurate. If there are any inaccuracies, providers are asked to call back immediately to correct the errors. Testing will be performed at PHL, Wadsworth Center Laboratory, and/or the CDC depending on the specimen type and test.
Additional information for providers on laboratory testing for Zika virus is available at:

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New York Trend is a weekly news publication that focuses on issues and lifestyles of the African & Caribbean American communities throughout the New York metropolitan area and Nassau and Suffolk Counties of Long Island. It is a respected and well recognized news publication that has been in existence since 1989. Owner, Publisher and Executive Director, Dr. Teresa Taylor Williams has been at the helm of this award-winning publication since its inception. New York Trend continues to be the only black woman-owned, metropolitan newspaper in New York and Long island. New York Trend is the largest black-owned newspaper throughout Nassau and Suffolk counties.

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