WalletHub: 2023’s Best & Worst Airlines

With airline ticket prices having gone up 25% last year, outpacing inflation, WalletHub today released its report on 2023’s Best Airlines, as well as expert commentary. WalletHub’s study focuses not just on price but also many other aspects of the air travel experience, such as safety, delays, baggage issues, animal incidents and more.

You can find a handful of highlights below: 

  • Best Overall – Delta Air Lines earned the highest overall WalletHub Score (66.79) for the second year in a row, followed by Spirit Airlines (66.57).
     
  • Most Reliable – Delta Air Lines has the lowest overall rate of cancellations, delays, mishandled luggage and denied boardings. The next most reliable company is United Airlines.
     
  • Safety – Envoy Air is the safest, with a low number of incidents and accidents per 100,000 flight operations, no fatalities and fewer than 15 people injured between 2017 and 2022. Envoy Air also has a relatively new fleet of aircrafts. The safety runner-up is Spirit Airlines.
     
  • Most Pet-Friendly – Three airlines tied for being most pet-friendly – Delta Air Lines, SkyWest Airlines and Alaska Airlines – with no incidents.
     
  • Most Comfortable – JetBlue Airways leads the pack in terms of in-flight experience, offering free amenities such as Wi-Fi, extra legroom, and complimentary snacks and beverages. Alaska Airlines, Southwest Airlines, Delta Air Lines & American Airlines are tied for the second position for this category. 

For the full list of 2023’s Best & Worst Airlines, please visit: 
https://www.wallethub.com/edu/best-airlines/20916/